Help & Information Center

Frequently Asked Questions (FAQ)

Find quick answers about how to join, the ordering system, shipping, and partnership management for Resellers and Suppliers at Foodstocks.

It's easy! Simply register or log in to the Portal on our website, complete your business profile, and you can immediately choose products from the Smart Catalog that fit your business needs (from the Wholesale and Small & Mix systems to Dropship).

Foodstocks offers flexible purchasing models. Regular/wholesale purchases come with a competitive minimum order, while the Small & Mix category lets you order in small quantities or mix different products without needing to stock up in bulk.

Through the dropship system, you can sell products to end customers without the hassle of keeping physical stock on hand. Orders are packed and shipped directly under your store/brand name.

All transaction activity, order tracking, and reward accumulation can be monitored transparently through the integrated Reseller Dashboard in your account.

Yes! Foodstocks provides a marketing kit with high-quality product photos, product descriptions/specifications, and digital promotional assets you can download and use right away to sell on social media or at your physical store.

We apply strict First-In, First-Out (FIFO) and Quality Control (QC) standards. We guarantee every product shipped has a safe remaining shelf life for resale.

Yes. If the product you receive has damaged or leaking packaging due to shipping, you can file a return/replacement warranty claim within a maximum of 1x24 hours after receiving the goods, with an unboxing video attached.

To maintain a healthy competitive ecosystem among partners, Foodstocks provides a recommended Highest/Lowest Retail Price (HET). We advise all resellers to follow this pricing guideline.

Manufacturers or local SMEs can register through the Supplier menu or by contacting our curation team. Your product will go through a quality verification stage (Quality Control / QC) before being listed on the platform.

Suppliers gain access to wide market expansion reaching 30+ cities and remote/specially-regulated areas that are hard for conventional distributors to reach, supported by a Supplier Dashboard for real-time sales analytics.

Foodstocks provides integrated logistics management and high-standard warehousing (cold storage / food-grade) to ensure your products are stored safely and distributed on time.

Yes. We apply strict verification standards and document official partnerships (agency/distributorship) to protect the rights and credibility of every manufacturer partner.

The verification process, quality/QC inspection, and SKU registration in the system typically take 3–7 business days after we receive the product samples and complete documents.

Yes. To maintain consumer trust and quality assurance, every product sold on the Foodstocks platform must hold at least a valid P-IRT/BPOM permit and a valid Halal certification.

We have a transparent, on-time payment scheme based on the agreed partnership terms (such as Cash on Delivery/Consignment/mutually agreed Term of Payment), which can be monitored directly through the Supplier Dashboard.

Yes. Our standard partnerships are flexible and non-exclusive, unless there's a specific Exclusive Distributorship agreement for a particular region/channel.

Delivery time varies depending on the destination and the logistics service used, with our operations team always maintaining a speed and accuracy Service Level commitment.

We support various secure digital payment methods, from bank transfer and QRIS to structured payment systems for business partners (B2B terms).

You can report it directly through our help center or official contact, including an unboxing video as proof, and our customer service team will process a solution promptly.

Yes! Through our Custom Order service, we help fulfill special bulk orders for overseas needs or the diaspora market with structured logistics and export document handling.

A Mini Drop Point is a Foodstocks transit point/office where partners can choose to pick up orders themselves (self pick-up) or use it as a courier handover point to save on shipping costs.

Yes. Every processed order gets a tracking number/internal tracking link that you can monitor directly through your dashboard account.

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