Service Level Agreement (SLA)
Foodstocks' commitment to reliable operations, with speed and precision in the execution of every order.
Precise Execution on Every Order
For resellers, time is money. Our operations team is committed to processing every order with high accuracy and a measurable lead time, so your business can keep moving without friction.
Same-Day Order Processing
Every confirmed order received before 3:00 PM WIB is processed, packed, and handed to the courier on the same business day.
99% Order Accuracy
With barcode scanning during picking and packing, we minimize the risk of wrong or short shipments. What you order is what you get.
Damage-Resistant Packaging Standard
We designed a rugged packing SOP. Fragile products such as chips or glass packaging are wrapped in thick bubble wrap and packed in quality double-wall cartons, keeping shipments safe even to the outer islands.
Fast Customer Support Response
Our admin team is ready to help track shipments and resolve technical issues within a maximum 15-minute response time during business hours.
Fast Resolution Policy
We recognize that field issues, such as courier negligence, are sometimes unavoidable. When they happen, Foodstocks guarantees a resolution process that is never complicated.
Main Requirement
Partners simply attach an uncut (no-cut) unboxing video starting from when the still-sealed package is received.
Investigation
Our team verifies the claim within a maximum of 1x24 business hours.
Replacement Guarantee
If a production defect or Foodstocks warehouse error is confirmed, we immediately ship a replacement product or process a refund at no extra cost to the partner.
Ready to Partner With Our Best-in-Class Service?
Join as a reseller and experience the speed and precision of Foodstocks operations.